These Terms and Conditions ("Terms") govern all training and instruction sessions provided by Forest and Field Dog Training. By booking and participating, you acknowledge that you have read, understood, and agree to these Terms, including your responsibilities.
1. General Conduct and Responsibilities
- All instruction and training methods must be followed by the handler.
- Clients should wear suitable outdoor clothing and footwear, as training occurs outdoors in all weather conditions. The terrain may include grass, woodland, tracks, or mixed surfaces.
- Clients may be asked to leave at any time if they are unable or unwilling to follow instructions, particularly if their actions could cause danger to others or animals.
- Homework exercises are to be practiced outside of training sessions at your own pace.
- Any training challenges or concerns should be reported via email or discussed at the next session.
- Attending group training is at your own risk. Dogs’ behaviour can be unpredictable, and while risks are minimal, caution is advised.
- Your dog must be handled competently, kept under your control, and always on a lead unless instructed otherwise.
- Equipment used must be fitted correctly and used in accordance with manufacturer’s guidelines.
- Flexi leads are not permitted during training sessions to prevent injury.
- We do not endorse the use of harnesses, prong or shock collars during our sessions.
- If your dog does not benefit from the group environment or if either you or the instructor feel the training is not progressing, we may recommend alternative options.
- Any dog waste must be cleaned up immediately and taken home for disposal.
2. Bitches in Season
- Bitches in season are not permitted to attend group or one-to-one training sessions.
- For private sessions, appointments must be rescheduled in accordance with our Refunds and Cancellations policy.
- In group sessions, the dog cannot attend, but handlers should in order to avoid falling behind or losing their place.
3. Booking
- All bookings must be made via phone or email.
- Prices for services are listed on our website or provided upon enquiry and are subject to change without notice.
- Payment can be made by cash or bank transfer. Invoices will be provided upon request.
- Your booking is not guaranteed until payment is received.
4. Payment, Refunds, and Cancellations
Private One-to-One Sessions and Group Courses (6-8 weeks)
- Full payment is required within 5 days of the booking. For bookings made within 7 days of the session or course start date payment is required immediately.
- Payment details will be sent via email upon booking.
Confirmation and Cancellation
- Your booking is not guaranteed until payment is received.
- Confirmation of booking and receipt of payment will be sent via email.
Private One-to-One Sessions
- One rescheduling is permitted with at least 7 days’ notice at no extra charge.
- Less than 7 days’ notice will incur full charge.
- A second rescheduling will attract a 50% fee.
- Refunds are only available if you cancel with sufficient notice (per our policy) and your slot can be filled, minus a £25 administrative fee.
- No-shows or cancellations with less than 24 hours’ notice will be charged at 100%, and no refund will be issued.
Group Courses (6-8 weeks)
- Cancellations made with 4 days’ notice or less will incur a 50% fee unless your place can be rebooked.
- Cancellations made with 2 days’ notice or less will be charged 100%, with no refund.
- No refunds are available the course has started, including for missed sessions.
- Missing two consecutive group sessions (equivalent to three hours of training) will result in forfeiture of your place.
- You may opt to pay for a private session to catch up or, if continuing training, join another course at the appropriate stage.
Non-attendance without prior notice will be charged at 100%, and no refund will be issued.
5. Children
- Children are not permitted without prior approval. If allowed, they must be always supervised by an adult.
- We accept no responsibility for children’s safety during training sessions.
- We reserve the right to ask you to leave, if a child causes disruption to the other handlers or dogs.
6. Health and Vaccination
- Dogs and puppies must be vaccinated and protected against disease, as well as treated for internal and external parasites.
- We do not guarantee protection against disease transmission; owners assume all associated risks.
- If your dog is injured, ill, or has been in contact with contagious diseases, inform us before the session. Sessions may be cancelled or rescheduled accordingly.
- By participating, you are accepting full responsibility for your dog’s health and safety.
7. Photography and Videos
- Photographs and videos may be taken during sessions for marketing purposes.
- If you do not wish you or your dog’s images to be used, please inform us.
- Photography and videography of sessions or parts of sessions is not permitted, without our explicit permission.
8. Disclaimer and Liability
- While every effort is made to ensure safety, we cannot guarantee prevention of injury.
- Participation involves inherent risks; you agree to indemnify Forest and Field Dog Training against any injury or damage arising from your involvement.
- You accept full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions.
- You agree to inform any accompanying persons or substitutes that they participate at there at their own risk.
- Your dog (and its behaviour) always remains entirely your responsibility, whether or not a trainer is present.
- We reserve the right to refuse or terminate training if a dog’s behaviour poses a safety risk.
- No guarantees of specific results are provided; progress depends on multiple factors including owner commitment.
- We reserve the right to refuse or terminate training at any time for inappropriate conduct or non-compliance with these Terms.
9. Weather and Force Majeure
- In the event of unforeseen circumstances, such as extreme weather conditions that render in-person training impractical or unsafe, we reserve the right to cancel or modify bookings where necessary.
- Clients will be notified as promptly as possible regarding any changes.
- We are committed to delivering training as scheduled and will adapt as necessary.
10. Data Protection
- Personal data collected will be used solely for booking and communication purposes and stored securely.
- We will not share your data with third parties without your consent.
11. Amendments
- These Terms may be updated periodically. Clients will be notified of significant changes.
